Housekeeping

The College Housekeeping will need to gain access to your room between 9:00am and 3:00pm on the allocated day according to the cleaning rota. Your room/flat will be cleaned every two weeks, rubbish bins emptied once a week. Please make sure that your room is ready for cleaning i.e. surfaces as clear as possible to give us a chance to make the most impact.

We do:

Bedroom

• Hoover & dust (every 2 weeks)
• Empty all bins (weekly)
• Windows (every 6 months)
• Deep clean (annual)

Bathroom

• Clean and descale shower
• Clean toilet, sink, mirror
• Mop the floor
• Deep clean (annual)

Kitchen

• Descale and clean sink
• Clean hob
• Wipe worktops, cupboard doors, oven, fridge outside
• Fridge inside (every 6 months)
• Deep clean (annual)

If you have any issues regarding cleaning or you would like to give feedback, please contact Alicja Wankowicz (Housekeeping Manager) at housekeeper@st-edmunds.cam.ac.uk

Maintenance

The College Maintenance Team will be available during 8:00 to 16:00 Monday to Friday to be able to assist with work needed to be done. If you find that any issues with your room, please raise a maintenance ticket request as soon as possible on the below link.

Raise a Maintenance Ticket

Requests for maintenance shall be carried out within the following timescales from notification:

• Type 1 – Urgent Repairs – within 48 hours
• Type 2 – Routine Repairs – within 5 working days
• Type 3 – Deferred Repairs – within 28 working days
• Type 4 – Cyclical Repairs – as planned by the College

The above response times are subject to the availability of materials. Temporary repairs may be made to ensure safety and, where possible, comfort. If necessary, for safety, alternate accommodation will be provided.

Only emergencies which result in significant risk to health and safety, or property will be dealt with out of hours: please report these to the Porters’ Lodge and the duty maintenance staff may wish to speak to you to ascertain the importance of the fault.

If you want to learn more about accommodation, please follow the link below to find the Accommodation Handbook:

Accommodation Handbook 2024-25