Tutorial Supervisor (Admin Supervisor)

Salary: £32,000 to £35,000 dependant on experience

Location: Cambridge, St Edmunds College

Contract type: Full Time, 2 Year FTC

Do you have excellent organisation and planning skills with the ability to lead a small team? If so the role of Tutorial Supervisor allows you to work in a supportive, friendly organisation whilst learning great new skills.

As a Tutorial Supervisor you will motivate a team of administrators to ensure comprehensive support for students from their initial interactions with the College, through their time here, until they graduate from the University.

Job responsibilities

• Line manage and motivate a team of ESAs, ensuring their engagement and professional development align with individual needs and aspirations.
• Act as Deputy Head of Tutorial in their absence.
• Supervise and oversee key tasks and processes throughout the student lifecycle, including workload planning for the team of administrators.
• Collaborate independently with various College teams and spearhead small-scale operational projects, including resource planning and delivery.
• Regularly review procedures to ensure compliance with student lifecycle timelines, Tutorial and College operational objectives, and updates from the University.
• Be as the primary point of escalation for ESA queries within the Tutorial team, directing them to appropriate resources or individuals as needed.
• Support departmental activities year-round, including new student onboarding, commencement activities, examinations, degree conferrals, and support for College Tutors, Directors of Studies, and others involved in educational, enrichment, and well-being initiatives.
• Assist the Head of Tutorial Operations, Head of Admissions, and Director of Wellbeing in coordinating team resources for large-scale operational projects.
• Implement continuous process improvement initiatives as directed by the Tutorial management team or external audits, updating documentation, policies, and procedures accordingly.
• Foster team resilience through regular review of work rotation, shadowing opportunities and coverage during annual leave.
• Provide support to various College departments to ensure smooth operations.
• Ensure adherence to Health & Safety policies and prioritize safety measures.
• Undertake additional ad hoc tasks as required.

The successful candidate

• Demonstrated experience in supervising and motivating teams, ideally within educational or administrative environments, or the evident desire and potential to excel in such a role.
• Experience in workload planning and resource coordination is highly desirable.
• Proven ability to collaborate effectively with cross-functional teams and external partners to achieve common goals.
• Experience in working with diverse stakeholders within an educational institution would be beneficial.
• Demonstrated ability to independently identify issues, propose solutions and implement improvements.
• Experience in process improvement initiatives is preferred.
• Capacity to adapt to changing priorities and work effectively in a dynamic environment.
• Ability to respond to unforeseen challenges and prioritise tasks accordingly.
• Ability to work independently and take initiative in leading small-scale operational projects.
• Proven ability to make decisions confidently and exercise good judgment.
• Familiarity with the student lifecycle within an educational institution, including admissions, examinations, and degree conferrals would be an advantage.
• Knowledge of relevant policies and procedures related to education administration is desirable.
• A commitment to ongoing professional development and continuous improvement, including staying updated on best practices in education management and administration.

Skills and knowledge

• Excellent organisation and planning skills, being able to identify gaps in the operational flow and escalate them accordingly.
• Strong time-management with the capacity to oversee multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills, with the ability to communicate effectively with diverse stakeholders including staff, students, and external partners.
• Attention to detail and accuracy in reviewing procedures, documentation and policies to ensure compliance with regulatory requirements and organisational objectives.
• A collaborative attitude with a commitment to fostering teamwork and supporting colleagues across departments.
• Showcased emotional intelligence abilities.
• An empathetic approach when engaging with both students and staff.
• Understanding of health and safety policies and procedures, with a commitment to ensuring the well-being and safety of staff and students.
• Familiarity with GDPR (General Data Protection Regulation) requirements and principles.
• Knowledge of data management practices is advantageous.

If you feel that you fit most but not all of the above criteria, we would still love to hear from you.

As well as a great salary and friendly team you will also receive:

• Working daily allowance for food and drinks*
• Free car parking (where available)
• 25 days holiday plus bank holidays (increasing with length of service)
• Generous pension contributions
• Discounts at restaurants, shops & more
• Outdoor gym
• Death in service
• Access to LinkedIn Learning & Business Disability Forum

About St Edmund’s College

St Edmund’s College is one of the 31 constituent colleges of the University of Cambridge. Our vibrant student body is made up of around 420 post-graduates and 130 mature undergraduates. With over 260 senior members – academics working at the cutting edge of their field or eminent members of their profession – and around 70 staff, you will be joining a dynamic and growing College with an ambitious vision for our role in shaping the future of higher education and collaborative research.

The maturity of our community means that we have earned a reputation as the friendly college. Relaxed, non-hierarchical and diverse, we pride ourselves on being a place in Cambridge where people of all backgrounds are welcomed, will feel at home and can flourish. Therefore, we welcome all candidates regardless of their demographic characteristics such as gender, race, disability, neurodiversity, religion, age, sex & sexual identity to apply for our opportunities.

How to apply

To apply, please send your CV along with a Cover Letter to Nicky Chalklin, HR Administrator by email ndc37@cam.ac.uk

Closing date for completed applications: 19/05/2024

Interviews will be held on: 21/05/2024 and 28/05/2024

If you have informal enquiries about the post, please email the Head of Tutorial Services, Ekaterina Gorkowienko, on eg516@cam.ac.uk

In applying for this role, you will provide personal data which the College will process in accordance with its data protection obligations and its Data Protection Policy: http://www.stedmunds.cam.ac.uk/data-protection